COVID 19 and BHP – update
Information correct as of 5 January 2021
Following the announcement of a further ‘lockdown’ by the Prime Minister on 4 January 2021 we wanted to let you know that we remain fully operational whilst conducting our activities in a manner which is fully compliant with the restrictions as announced. This means that where it is reasonably possible, we will be working remotely and we continue to take every possible step to facilitate this so that services to our clients are delivered in an effective, timely and efficient manner. Where it is not reasonably possible for our people to work remotely, some of them may, by exception, be continuing to operate from one of our five office locations as is strictly necessary. However, the extent of such operations is now, by necessity, severely curtailed in line with the Government’s announcements.
Our IT systems allow us to work in a largely paperless manner and our people are continuing to access necessary documentation and systems whilst following our usual processes and controls. Our significant investments in leading edge audit process software and cloud-based accounting software, means we are continuing to conduct many of our audits remotely and whilst also helping all our clients understand and control their business finances. We are confident that the dedication of our teams, facilitated by the investments we have made in our IT systems, means our levels of client service will remain as high as ever.
Contacting your BHP contact may, in the short term, be best made by following one of the methods identified below.
To contact us please call your usual contact on their direct dial, mobile or via any of the usual main office numbers. If you do not have these numbers available, please send an email to them with your contact details and they will call you back. Some of our email addresses appear on our website at https://bhp.co.uk/meet-the-team/.
If you do not have contact details for the required member of the team or your enquiry is of a general nature, please either call 0333 123 7171 or send an email to email@example.com and your message will be forwarded to the appropriate person who will respond within a maximum of 24 hours.
Our IT investment has also enabled us to make widespread use of Teams, Zoom and audio conferencing to ensure we stay well connected both internally and with clients and other professional advisors and funders. We ask and encourage our clients to support us in minimising the risks to themselves and our staff by making use of these resources in preference to face to face meetings wherever possible and we are happy to advise on how this may best be facilitated.
As the picture develops we continue to use our skills and resources to help many of our business clients to access the support available from the Government and we are regularly posting such information on here and on our twitter and linked-in feeds (see links on this website). Talk to us via the contact details on the web site or your usual contact and we will work through this together.
If you are BHP Payroll Services client, you should note the payroll department continue to process payrolls and make payments despite the lockdown. Our payroll team are processing payrolls at home and our supervisors and managers can send Bacs files from home so payments to Employees are still being made. No payroll files have been removed from our business premises in line with GDPR regulations. As noted above, we would ask that where possible all information is sent electronically by yourselves. Please do this as soon as possible to ensure deadlines can be met. If you are unable to issue us with current month changes to the payroll, we will ensure basic salaries are made to Employees on their normal pay date. If you would prefer that payments are not made in this way, please inform your usual payroll contact of your wishes as soon as possible.
Please be assured we are seeking to ensure that any disruption the restrictions may cause are minimised, but we would seek to remind you that such matters are catered for by the terms and conditions we have agreed with you.
Finally, we want you to know that we are looking after our people in the best possible way we can to protect both their physical and mental wellbeing. We thank you for your continued support and understanding and we very much look forward to working with you through this difficult time and beyond. We are here to help.
Lisa Leighton and Hamish Morrison
Joint Managing Partners