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Reading Time | < 1 min 19 Apr 2016

ABI seeks to simplify pension language for customers

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A new pensions language guide has been launched by the Association of British Insurers (ABI) to help reduce the level of jargon that may be impacting an individual’s ability to make the best decision regarding their pension pots. 

The guide aims to make pensions terminology simple and consistent in order to help people better understand their retirement options.

Research on current terminology by Money Advice Service and ComRes found:

  • ‘flexi-access’ drawdown and ‘uncrystallised’ pension funds are confusing terms and should be removed
  • terms ‘taking cash’ or ‘chunks’ are seen as informal
  • tax and fees should be outlined upfront
  • people want pensions language to help improve their financial management by encouraging them to take responsibility.

Known as the ‘Making Retirement Choices Clear’ guide, ABI has proposed retirement options to be explained as:

  • keeping pension savings where they are
  • taking your whole pension pot in one go
  • taking your pension pot as a number of lump sums
  • flexible retirement income
  • guaranteed income for life
  • choosing more than one option and mixing them.

ABI Director of Policy, Long Term Savings and Protection, Dr Yvonne Braun, said:

“This guide to making retirement choices clear could make a real difference by helping people to better understand their options. But we need the wider sector to contribute to the consultation and implement the guide so that simple language can be used consistently across the whole market and by all those talking to people about their retirement income options.”

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Reading Time | < 1 min 18 Apr 2016

Data breaching risk underestimated by SMEs

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Government figures show that data breaching costs SMEs an average of £310,800, according to research by Experian UK.

The businesses surveyed estimated the average cost to be £179,990, a shortfall of over £130,000.

Almost a third of SMEs don’t have a data breach response in place, while only 29% of businesses with plans in place update them quarterly.

SMEs are underestimating the costs associated with data breaching which could damage reputation and trust for both business and consumers.

95% of consumers say they’d take action if their personal data was stolen, while 64% would discourage from using SMEs services following a data breach.

The Institute of Chartered Accountants in England and Wales (ICAEW) has identified five most common cyber attacks faced by SMEs:

  • phishing  - gaining sensitive information while posing as a trustworthy contact
  • ransomware – encrypting data and extort a ransom to release an unlock code
  • insider threat – deliberate or careless leaking of documents
  • hacking – targeting SMEs to gain valuable information e.g. bank account, credit card details
  • data leakage – portable storage devices being targets for data thieves.

Jim Steve, head of data breach at Experian UK, said:

“With high profile data breaches becoming an almost-monthly occurrence, and looming European cyber legislation that could enforce huge penalty’s, it is important that companies of all sizes to expect the unexpected and ensure they have plans in place that mitigate damage to their customers – and, ultimately, their reputation.”

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Reading Time | < 1 min 14 Apr 2016

Flexible working key factor in retaining employees

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28% of working adults cite flexible working as a key factor in remaining with their current employer.

The Chartered Institute of Personnel and Development’s (CIPD) Employee Outlook April 2016 report surveyed 1,051 employees found that 54% have achieved a better work-life balance from flexible working.

29% reported that flexible working has helped them reduce the amount of stress and pressure they feel; while 25% said being able to work flexible hours has enabled them to be more productive and pursue personal interests outside of work.

CIPD also found:

  • 23% said that flexible working has helped reduce the amount of time spent commuting
  • 22% said it has enable them to manage childcare responsibilities
  • most common flexible work provided by employers include part-time (62%), flexi-time (34%) and working from home (24%).

Obstacles to employers providing flexible working arrangements to workers were also identified, with 27% based on the nature of work with their employer, 15% on negative attitudes among senior managers and attitudes towards line managers and supervisors.

David D’Souza, head of CIPD London, said:

“Flexible workers are happier workers but there is still far too much focus on traditional nine-to-five work cultures and an on-going challenge of businesses placing too much value on time spent at the desk and not enough on people’s actual outputs.”

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Reading Time | < 1 min 13 Apr 2016

Consumers failing to identify signs of pension fraud

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88% of people fail to identify common warning signs of pension fraud, according to a report by Citizens Advice. 

There is a high prevalence of pension scam activity with regards to phone calls, posts and emails. 10.9 million people received unsolicited contact about their pension in the last year.

76% of people said they are confident in identifying a pension scam but just 12% were able to do so when a scam was presented to them.

Citizens Advice also found that scammers are changing their tactics, offering high rewards and advice into tricking people out of their pension pots.

64% said they would consider an unsolicited offer and many would only consult informal sources if the approach was authentic. 

Citizens Advice has published guidance on how to identify pension fraud:

  • ignore contacts that are out of the ordinary, whether in person, online, or by phone
  • avoid promotional offers with more than 8% return on pension investment
  • avoid any offers to access your pension before 55
  • watch out for overseas based investments
  • check the Financial Conduct Authority register to identify if the company approach is legitimate
  • check the FCA ScamSmart warning list for known investment scams
  • contact current pension provider when transferring a pension to a new scheme.

Gillian Guy, chief executive of Citizens Advice said:

“It’s difficult for consumers to stay ahead of pension scams as they evolve. Many scammers use professional looking websites and leaflets to fool their victims into signing up to free pensions advice or cold call with offers of unusually high investment returns.”

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Reading Time | < 1 min 07 Apr 2016

Tax credit overpayment change introduced

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A number of changes relating to the way that tax credit changes have come into force from 6 April 2016. Claimants earning over £20,000 may see a cut in payment as HMRC seek to recover overpayments at a higher rate, according to Low Incomes Tax Reform Group (LITRG).

The highest rate at which on-going payments are reduced in order to repay debts will rise from 25% to 50%. This will result in individuals paying back overpayments at a faster rate while simultaneously seeing their tax credit payments fall.

Further tax credits changes coming into effect are:

  • tax credit income disregard – the limit by which an household’s income can rise before it affects tax credit entitlement has reduced from £5,000 to £2,500
  • tax credit taper – rising from 41% to 48%
  • tax credit threshold – tax credit income threshold has been reduced from £6,420 to £3,850. Universal credit will be reduced to £4,764 (those without housing costs), £2,304 (those with housing costs) and removed from non-disabled claimants without children.

LITRG has urged HRMC to offer protection from the 50% rate rise for those with childcare costs and disability tax credits.

Anthony Thomas, chairman of LITRG, said:

“We fully support the need for HMRC to recover overpayment debt but this should not be at such a rate that it has the potential to plunge people into serious financial hardship. 

“This change is likely to catch people out as they may not be aware that their payments are about to reduce by an additional 25%. The cliff-edge income threshold means it is going to affect families with household income of more than £20,000 whatever their circumstances.”

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