We believe that communication is as important between colleagues as it is with clients and at BHP, all people, whatever their role in the Firm, have the opportunity to have a say in the key issues that affect them. The “open door” policy is not just a saying at BHP, it is a way of working. Partners and other senior managers will make themselves available to listen to the ideas and concerns of staff at all levels within the firm. We carry out a staff survey on an annual basis and this has enabled us to pinpoint areas where we can improve many facets of the firm from working conditions to improvements in client services or the systems and processes we use.